Terms Of Trade

Return Policy

In the rare case of you not loving your new bag, we offer a 14-day return option.
Please note, that all items must be returned in the exact same condition as received.

How to return your item back to us?

  • Send an e-mail to contact@luxurybyho.com


  • State your name and your order-number. You will find your order number under your
    confirmation order.


  • We will send you an e-mail with a digital return-label. The e-mail will include a guide of how
    to pack your return item.


  • When we receive the item, we will check the condition and provided that it matches all
    conditions of purchase a refund will be issued.
    Please note we do not accept late returns.





You have a 24-month warranty on your purchase with Luxury by Ho.

Your warranty is only valid against a purchase receipt / confirmation order.

Defect items due to damage, wear and tear or lack of maintenance, are not covered by your

For complaints, faults or undelivered items please contact immediately our customer service at the
following e-mail: contact@luxurybyho.com




Address & CVR:

Flæsketorvet 68, 1.
1711, Copenhagen, Denmark.

CVR: 40 49 46 69